oktk11 Privacy Policy — Your Data, Our Responsibility

1. Introduction

oktk11 is a trusted online gaming and Sports Betting platform popular with millions of players across Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") explains how oktk11 How your personal data is collected, processed, stored, and protected.

This policy oktk11- applies to the website, mobile application, and all related services. It works alongside our Terms and Conditions and Responsible Gaming Policy- in conjunction with.

Our data protection practices align with international standards. We follow the core principles of GDPR and comply with applicable data protection laws in Bangladesh. Whenever you oktk11- by accessing the site or creating an account, you are agreeing to this policy.

2. What Information We Collect

oktk11 Your data is collected in several ways. The information gathered falls into two categories — what you provide directly and what is collected automatically.

Directly Provided Information:

• Full Name & Date of Birth
• Mobile Number & Email Address
• Current residential address
• National ID or passport number (for KYC verification)
• Payment account details (bKash / Nagad / Rocket number)
• Profile photo (optional)

Automatically Collected Information:

• IP address and device information (model, operating system)
• Browser Type & Version
• Platform activity logs (login times, betting history)
• Cookies and session data
• Location data (only with your permission)
• Referral Source & Page Visit History

3. How We Use Your Information

Collected data is used solely for specified and legitimate purposes. oktk11 Uses your data for the following purposes:

If we need to use your data beyond the purposes stated above, we will ask for your consent in advance. We always obtain your consent for marketing communications, and you can unsubscribe at any time.

4. Data Sharing & Third Parties

oktk11 Your personal data is never sold. However, limited data may be shared with specific third parties in certain circumstances:

• Payment Providers: Necessary data is shared with bKash, Nagad, and Rocket for transaction processing.
• KYC verification services: Limited data is shared with licensed third parties solely for identity verification purposes.
• Legal authorities: Data must be disclosed in response to a valid court order or a lawful request from a law enforcement authority.
• Technology Partners: Encrypted data is shared with cloud storage and cybersecurity service providers for platform operations.

Each third party with whom data is shared is individually oktk11- is contractually bound to comply with privacy terms. We ensure our partners also adhere to international data protection standards.

5. Cookie Policy

oktk11 Cookies are used to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: To remember your preferences (language, theme).
• Analytics Cookies: Usage statistics are collected to improve the platform (non-personally identifiable).
• Marketing Cookies: To show you relevant promotions — active only with your consent.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6. Data Retention Period

oktk11 Your data is never kept longer than necessary. Retention periods vary by data type:

• Account information: For up to 5 years after account closure (as required by law).
• Transaction Records: 7 years (in accordance with financial regulatory guidelines).
• Customer Support Conversations: Up to 2 years.
• Analytics Data: 1 year (excluding personally identifiable information).
• Log Files: Up to 90 days.

Once the designated retention period expires, your data is securely deleted or rendered permanently unrecoverable.

7. Security Measures

Protecting your data oktk11 Industry-leading security technology is used. Our security framework consists of the following layers:

• Transit Encryption: All data transmissions are secured using TLS 1.3 protocol.
• Storage Encryption: Data is stored on servers with AES-256 encryption.
• Two-Factor Authentication (2FA): OTP-based login and email verification support.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Regular Security Audits: An external team of security specialists conducts regular assessments.
• Staff training: All staff receive regular training on data protection.

8. Your Rights

oktk11- as a user, you have the following rights regarding your personal data:

To exercise any of the rights above, contact our support team. We will aim to process your request within 30 days. For complex requests, this may be extended to a maximum of 90 days, but you will be notified in advance.

9. Minor's Privacy

oktk11 Strictly for users aged 18 and above. We do not knowingly collect personal data from minors. Age is verified during registration and identity is confirmed through an approved KYC process.

If we become aware that personal data has been collected from a minor, we will immediately close that account and delete all associated information. If a parent or guardian suspects that their child oktk11- please notify our support team if you have already registered.

10. Changes to the Privacy Policy

oktk11 This Privacy Policy may be updated from time to time. Depending on the nature of the changes, we will notify you in different ways:

• Minor Changes: The "Last Updated" date at the top of the page will be revised accordingly.
• Significant changes: You will be notified 30 days in advance via your registered email or SMS.
• Important Changes: Your consent will be collected at your next login.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

11. Contact & Complaints

For any questions, comments, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team. Our customer support team is available around the clock to assist you.

Our email: [email protected]

We take every complaint seriously and aim to provide an initial response within 7 business days. Complex matters may take up to 30 days to resolve.